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Business Travel Travel & Tourism

MakeMyTrip logs highest-ever profit in its history

The company registered $5.4 million profit in Q4 FY23, as compared to a loss of $4.1 million in Q4 FY22…reports Asian Lite News

Leading travel service provider MakeMyTrip on Tuesday said the gross bookings for fiscal year FY23 grew by 122 per cent (year-on-year) to reach $6.6 billion with adjusted operating profit at $70.3 million, a growth of 203 per cent (YoY) and highest-ever for the company.

The gross Bookings for Q4 grew by 80.7 per cent YoY in constant currency to $1.7 billion. Adjusted operating profit was $19 million in Q4, as compared to $12 million in Q4 FY22.

The company registered $5.4 million profit in Q4 FY23, as compared to a loss of $4.1 million in Q4 FY22.

MakeMyTrip said that the loss for FY23 was $11.2 million as compared to $45.6 million in FY22, being a reduction of $34.4 million.

“We witnessed robust recovery in travel demand with significant improvement in consumer sentiment during the fiscal year ended March 31, 2023. We capitalized on this trend to deliver strong results with over 120 per cent YoY constant currency growth in gross bookings,” said Rajesh Magow, Group CEO, MakeMyTrip.

He said that the strategy of investing in the right areas coupled with “our initiatives to optimise certain costs has helped us to preserve and strengthen our moat”.

“We remain well positioned for the next fiscal year with a strong pipeline of product innovation to further enhance customer experience,” Magow added.

The online travel company last week collaborated with Microsoft to make travel planning more inclusive and accessible by introducing voice assisted booking in Indian languages.

The new, in-platform tech stack powered by Microsoft Azure OpenAI Service and Azure Cognitive Services, will converse with the user to offer personalised travel recommendations based on their preferences and curate holiday packages.

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Business Tech Lite Technology

MakeMyTrip deploys AI to boost customer experiences

With the use of its in-house AI-powered chatbots, customers on MMT already get suggestions and alerts of rail/flight bookings, baggage details, and car/bus/hotel bookings…reports Asian Lite News

Global travel service provider MakeMyTrip is experimenting with artificial intelligence (AI) chatbot ChatGPT to see if its integration can make customer experiences and their vacation planning better on the platform, the company has said.

Sanjay Mohan, Group CTO at MakeMyTrip (MMT), told IANS that the ChatGPT integration is at a very early stage and the company will decide to use it only if satisfied with results.

“Our teams are currently testing ChatGPT for helping customers solve their travel queries and suggest add-on services as they plan holidays. We are working on to see if the new tool can aid our existing AI-powered chatbots,” Mohan said.

With the use of its in-house AI-powered chatbots, customers on MMT already get suggestions and alerts of rail/flight bookings, baggage details, and car/bus/hotel bookings.

According to Mohan, ChatGPT can revolutionise the hospitality sector that has finally come out from the shadow of the three-year long pandemic.

“Our goal is to make MMT platform more seamless, while keeping it simple and user-friendly with smooth navigation. ChatGPT can surely help,” he added.

“We want to make MakeMyTrip a one-stop-shop for all the services that a traveller may need,” Mohan told IANS.

The online travel aggregator recently reported a growth of 64.4 per cent on gross bookings (year-on-year) that reached $1.75 billion — its highest-ever — for the company’s fiscal third quarter that ended on December 31.

The company earned adjusted operating profit of $19.7 million in Q3 FY23, as compared to $13.2 million in Q3 FY22, over the revenue of $170.5 million (versus $115 million in 3Q22).

Profit for the period was $0.2 million as compared to a loss of $9 million during the same quarter last year.

Demand for leisure travel and tourism improved on the back of peak seasonality, according to the company.

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