Tag: oracle

Categories
-Top News Tech Lite Technology

Oracle brings generative AI capabilities to healthcare

Oracle.(photo:IANS/Twitter)

The challenge for marketers, sellers, and service agents is to leverage the new velocity and vast quantity of data, with the help of AI, to unlock powerful insights that benefit customers and help grow business…reports Asian Lite News

Cloud major Oracle on Tuesday added new artificial intelligence (AI) capabilities in its Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents grow revenue and deliver exceptional customer experience.

The latest AI capabilities liberate marketers, sellers, and service agents from time-consuming and manual tasks by unlocking relevant content, recommendations, and insights with automation and conversational interfaces, the company said during its flagship ‘Oracle CloudWorld 2023’ conference here.

“Pre-trained large language models (LLMs) are changing the way we interact with people, content, and critical knowledge in our enterprises. We can now unlock insights and communicate with clarity like never before,” said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX.

The challenge for marketers, sellers, and service agents is to leverage the new velocity and vast quantity of data, with the help of AI, to unlock powerful insights that benefit customers and help grow business.

“With a unique combination of traditional and generative AI, running on Oracle Cloud Infrastructure and embedded in application flows, Oracle Cloud CX enables customer experience professionals to do their jobs with more accuracy and efficiency to ultimately drive more revenue,” Tarkoff added.

Part of Oracle Fusion Cloud Service, the new generative AI capabilities include assisted agent responses, knowledge articles, and administrator guidance as well as search augmentation, customer engagement summaries, and field service recommendations.

The company also announced new Guided Campaigns features within Oracle Fusion Cloud Customer Experience (CX) that help improve efficiency and collaboration between marketers and sellers.

The new features can guide marketers through a simplified campaign builder to launch hyper-targeted, high-quality campaigns designed to generate pre-qualified and conversion-ready opportunities for the sales team.

ALSO READ-David Coulthard to drive the Oracle Red Bull Racing

Categories
Business

Oracle modernising Airtel for larger 5G roll-out

The company promises between 20 to 30 times higher speeds than the current speed, coupled with brilliant voice experience and super-fast call connect…reports Nishant Arora

As Bharti Airtel rolls out 5G services in select cities in India, Cloud major Oracle is busy helping the telecom operator in its digital metamorphosis, internally as well as externally, to serve its stakeholders and customers better as it transitions from 4G to 5G.

Airtel has launched 5G Plus services in eight cities and users will not need to change the SIM card as the existing Airtel 4G SIM is now 5G-enabled.

Customers in Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Siliguri, Nagpur and Varanasi will start enjoying the Airtel 5G Plus services in a phased manner, said the company, as it continues to construct its network and complete the roll out.

The company promises between 20 to 30 times higher speeds than the current speed, coupled with brilliant voice experience and super-fast call connect.

Prasad Rai, Vice President of Global Strategic Clients Group at Oracle India, told IANS that they have worked very closely with them “to modernise their organisations as they change from the 4G to the 5G worlda.

“Airtel has deployed our Fusion ERP and SCM Cloud solutions that are helping them address some of the challenges such as real-time integration, automation and less scope of collaboration, simplification and agility for the 5G era,” Rai elaborated.

In November last year, Oracle and Bharti Airtel announced new Cloud and data centre deals to help boost the digital economy and empower more than 1 million enterprise customers.

To support the increasing demand for cloud services in India, OracleAbegan expanding its India (Mumbai) region capacity with Nxtra by Airtel.

Nxtra by Airtel has the largest network of data centres in India with 12 large and 120 edge data centres across the country and will invest over Rs 5,000 crore over the next four years to expand its capacity by 3X to over 400 MW.

“With its 5G ready network and large investments in digital infrastructure including data centres, Airtel is well positioned to tap the emerging growth opportunities in the enterprise segment as businesses accelerate their digital transformation journeys,” according to Gopal Vittal, Managing Director and CEO, Bharti Airtel.

Airtel Business and Oracle now jointly market Oracle Cloud solutions to enterprise customers in the private and public sectors.

With the evolution of 5G, the telcos need to hire the right kind of talent and, therefore “Airtel has deployed Oracle Fusion ERP and SCM to drive productivity and responsiveness”, Rai told IANS here on the sidelines of the ‘Oracle CloudWorld 2022’ event.

With the Cloud ERP and SCM deployments, Airtel has been able to automate manual processes, gain an on-demand 360-degree view of its financial data and streamline procurement and supply chain management.

This has helped transform Airtel’s internal operating models to enable its partners and employees to deliver better customer engagement and services as it prepares for a larger 5G roll-out in the country.

ALSO READ-Lulu plans to set up modern logistics hub in South Africa

Categories
Business

Oracle bets big on cloud offerings for India govt

Oracle, which has had several public sector and state governments in India as its customer for years, is now in a position to help them move their workloads in a much more efficient way with its multi-cloud solutions…writes Nishant Arora

As the Indian government doubles down on modernising its infrastructure in the digital era, Oracle on Thursday said its multi-Cloud offerings, which are fresh out of the oven, can help the public sector and state governments move to the cloud faster and in an efficient manner.

Oracle has two multi-Cloud offerings, one is the database service for Microsoft Azure and the other one is ‘One MySQL’ database service for Amazon Web Services (AWS), which have generated great traction among the private sector.

According to Prasad Rai, Vice President of Global Strategic Clients Group at Oracle India, there is a great demand on the multi-Cloud offerings among the government stakeholders as well.

“Multi-cloud makes a lot of sense for them as the governments and the public sector have invested in various different technologies. When they move those to the cloud, they will not have to go through the trouble of entirely rewriting it for the cloud. Their first move to the cloud will be in a multi-cloud environment,” said Rai .

Oracle, which has had several public sector and state governments in India as its customer for years, is now in a position to help them move their workloads in a much more efficient way with its multi-cloud solutions.

Users can now migrate or build new applications on Azure and then connect to high-performance and high-availability managed Oracle Database services such as Autonomous Database running on Oracle Cloud Infrastructure (OCI).

On the other hand, ‘MySQL HeatWave’ database service can help AWS users run transaction processing, analytics, and machine learning workloads in one service, without requiring time-consuming processes and duplication between separate databases.

According to Rai, he sees great opportunities for multi-cloud adoption among the government sector. However, the initial uptake will be in the private sector, especially in the verticals like banking and telecom which is gearing up for 5G.

“We have dedicated teams that address the demand in the Indian public sector. They are working closely with the central and state governments as there is a surge in demand for cloud offerings,” he told IANS.

The state governments want to make sure that they tick off all the right boxes in terms of data security as well as on meeting the necessary requirements and laws of the land.

“Both our data centres In India are certified by the Ministry of Electronics and Information Technology (MeitY). The government and the public sector companies have been our customers for many years. Our multi-Cloud offerings are a great opportunity for them to jumpstart their journey to the cloud,” Rai emphasised.

The MeitY-empanelled Oracle cloud regions, in Mumbai and Hyderabad, are currently running at full capacity. As a result, the company has doubled its cloud customer base in the country the past few years.

Oracle’s India business saw a tremendous growth in the first quarter of FY23, with the Oracle Cloud Unit (OCI) clocking over 100 per cent growth (year-on-year) for the third year in a row.

In India, the OCI is growing at 25 per cent quarter on quarter (QoQ) and the company has clocked double-digit growth across all lines of businesses, in some even triple digit.

The company aims to be the preferred cloud provider for the Indian organisations, both in the private and public sectors.

New Oracle customers are HDFC Life, Federal Bank, NSE, Cognizant, Manappuram Comptech and Consultants Limited, SBI, Polycab, Forbes Marshall Pvt Ltd and Tensor, etc.

(Nishant Arora can be reached at nishant.a@ians.in)

ALSO READ: Web3 startups in India raise $1.3 billion

Categories
Business

Oracle fined $23 mn over bribe payments

Oracle.(photo:IANS/Twitter)

The SEC previously sanctioned Oracle in connection with the creation of slush funds…reports Asian Lite News

Cloud major Oracle will pay the US Securities and Exchange Commission (SEC) more than $23 million to settle charges against the company for bribing officials in India, Turkey and the United Arab Emirates (UAE), thus violating provisions of the Foreign Corrupt Practices Act (FCPA) in America.

The US SEC said in a statement that Oracle Corporation violated provisions of the FCPA “when subsidiaries in Turkey, the UAE and India created and used slush funds to bribe foreign officials in return for business between 2016 and 2019”.

The SEC previously sanctioned Oracle in connection with the creation of slush funds.

In 2012, Oracle resolved charges relating to the creation of millions of dollars of “side funds by Oracle India, which created the risk that those funds could be used for illicit purposes”, the US regulator said late on Tuesday.

The SEC’s investigation was done with assistance from the Securities and Exchange Board of India (SEBI), the Capital Markets Board of Turkey, and the Emirates Securities and Commodities Authority.

“The creation of off-book slush funds inherently gives rise to the risk those funds will be used improperly, which is exactly what happened here at Oracle’s Turkey, UAE, and India subsidiaries,” said Charles Cain, the SEC’s FCPA Unit Chief.

“This matter highlights the critical need for effective internal accounting controls throughout the entirety of a company’s operations,” he added.

According to the SEC’s order, Oracle subsidiaries in Turkey and UAE also used the slush funds to pay for foreign officials to attend technology conferences in violation of Oracle policies and procedures.

The order found that in some instances, employees of the Turkey subsidiary used these funds for the officials’ families to accompany them on international conferences or take side trips to California.

“Without admitting or denying the SEC’s findingsa, Oracle agreed to “pay approximately $8 million in disgorgement and a $15 million penalty”, said the US regulator.

ALSO READ: Adani unveils plan for next decade